Phone People Reviews
Formerly called TollFreeLive.com, Phone People is a virtual PBX service. It is owned by j2 Global Communications which runs other business communication products and services with special focus on fax-related products. The Phone People headquarters is based in San Diego, California. Virtual Office enables small businesses to get access to professional PBX services which help them compete with larger companies.
Benefits of Phone People
• Free 7-day trial
• Low fees for transferring current numbers
• Long-term contract is not required
• Each pricing level also contain special features
Downsides of Phone People
• Internet faxing is not included in some packages
• Voicemail to email feature is not included in the basic plan
• Limited number of extensions
• 800 numbers will cost extra
The economy package offers all the essential parts of PBX services at affordable prices. The basic plan can be a good idea if your business does not require a local number, internet faxing capability, additional extensions, or conference calling capability.
Phone People offers basic virtual PBX services at low prices. On the flip side, however, subscribers need to pay an additional amount for every extra feature they want. Among the features you can subscribe to include the following:
1. Non-Blockable Caller ID – this allows you to see who calls even if the call was blocked
2. Voicemail to Email – allows voicemail alerts to be sent to your email
3. Caller Announce – callers are prompted to say his/her name
4. Availability Scheduling – certain calls are sent to the voicemail at specified times
5. Auto Attendant – caller directory and automated greeting service
6. 100 Tracking Messages – tracks the effectiveness of your advertising using codes
There are many more features that are offered by Phone People. But the company charges $30 for an 800 number; some firms only charge $20 for the same service. For the economy package, there is a $3/month charge if you want to receive message alerts. Right now, message alerts are usually included in most PBX packages already.
If you want to get a plan with additional features, take a look at the fourth level pricing offer. Called the “Best Value” plan, it is very popular. A lot of companies choose this package because for $49.99 a month, it already includes 2600 minutes of calls, 100 extensions, and 2.9¢ for extra minutes.
Recommendation:
The lowest priced package offered by Phone People is affordable but the lack of voicemail-to-email service may be a deterrent for some businesses. The “Best Value” package, as mentioned above, offers good value for money. It is the perfect plan for small businesses that has large volume calling needs.
Overall, the higher-priced plans from Phone People are very competitive. These are some of the best packages available in the market today. The cheap rates (relative to competitors) offered by the company is very attractive. So for small businesses that want to have the fundamental features of virtual PBX services with no strings attached, checking out the services offered by Phone People is highly recommended.
Read the following customer reviews of Phone People to help you decide if their 800 number service is right for you or your business.
Read reviews of more 800 number services.